1. Please decrease the distance between the computer and the headset. Bluetooth signals may be influenced by obstructions

 such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such

 obstructions.

2. Please try the headset's dongle on another USB-A port on your computer or change the adapter.

Here are some situations that may cause these issues:

* The headset's dongle is too close to the dongles of other computer peripherals;

* The computer is transmitting data to the USB flash disk;

* The performance of the adapter has different effects on the frequency offset of the dongle antenna.

If you still have a problem, please try pairing your headset with your computer or cell phone via Bluetooth to see if the problem

persists.

If there is no problem when pairing via Bluetooth, it might be the problem of your Internet or the dongle. Please don't hesitate to

contact our customer support for assistance (service@prancybt.com). We’ll help you solve the problem quickly and efficiently to

save you time and money.