A: Do not plug in the headset dongle on the same side of your computeras other dongles. Adjust the headset dongle position to

avoid interference with other dongles.

If you still have a problem, please try pairing your headset withyour computer or cell phone via Bluetooth to see if the problem

persists.

If there is no problem when pairing via Bluetooth, it might be the problem of your Internet or the dongle. Please don't hesitate to

contact our customer support for assistance (service@prancybt.com). We’ll help you solve the problem quickly and efficiently to

save you time and money.