A: Kindly note generally all headsets on the market can only control cell phone calls instead of desk phone calls or calls from apps, websites, or software on a phone or computer, which is the same

with almost all headsets on the market now unless the headset is certified for the platform you are using (like Microsoft Teamscertified). Still, even if it is certified for a specific platform you are

using, the headset is not fully functional for all other UC platforms on the computer, which means all headsets on the market are not fully functional when pairing with a computer or an office phone.

If you really need this feature and just use one platform, like Microsoft Teams, you can buy a Microsoft Teams-certified headset (but the headset can not control calls on other platforms like Zoom

as well) or a more expensive more headset that is certified for several platforms.

If you really mind the problem, please don’t hesitate to contact us via service@prancybt.com to ask for a refund, even if the Amazon return window is closed or the product package is

missing. We will assist you within 24 hours to save you time and money.