Q: Why I can hear music, I can hear the person on the other end but the person on the other side cannot hear my voice when having calls when pairing with a computer.-prancybt

A: Please follow the steps in Troubleshooting Microphone Problems (Situation D and Situation E) to check it:

Situation D: If you notice there is a microphone problem when pairing the headset with a computer via Bluetooth, please follow the

steps below. Situation E: If you notice there is a microphone problem when pairing the headset with a computer via dongle, please follow the

steps below.

If you still have a problem, please don’t hesitate to contact us via service@prancybt.com, and we’ll respond within 24 hours and assist you further.

Q: Why I can hear music, I can hear the person on the other end but the person on the other side cannot hear my voice when having calls when pairing with a computer.