Q: Why one side can not hear the voice from the other side when having calls via Zoom, Teams or other conferencing platforms when pairing the headset with a computer?-prancybt

A: Please follow the steps in Troubleshooting Microphone Problems (Situation D and Situation E) to check it:

Situation D: If you notice there is a microphone problem when pairing the headset with a computer via Bluetooth, please follow the steps below. Situation E: If you notice there is a microphone problem when

pairing the headset with a computer via dongle, please follow the steps below. If you still have a problem, please don’t hesitate to contact us via service@prancybt.com, and we’ll respond within 24 hours and

assist you further.

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Q: Why one side can not hear the voice from the other side when having calls via Zoom, Teams or other conferencing platforms when pairing the headset with a computer?

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